![]() How long do refunds take with SOFORT/Klarna?īecause of the way the funds are captured from your bank, Sofort refunds can take a little longer to process - in some cases, up to 7-10 days. We recommend reaching out to your bank to find out why they declined a payment. Unfortunately, we won’t know why your payment was declined because the bank keeps that information. Why didn’t my SOFORT/Klarna payment go through? Please note that you cannot make that change from the "payment method menu at the moment but we plan on launching this as soon as possible. Select the "edit button" and you will be prompted in using the other payment method available. When you are finalising your transfer - before the final validation button, you will see the mention "payment method" and an edit button on the right side. How to change the payment method: You can change this method in the screen of the payment and edit from there. The f irst time you are prompted to choose between SOFORT/Klarna or a bank card and the option you choose at this stage becomes your default payment method. You will receive a PIN (via phone or push notifications) that you will have to enter manually. Note that you will have to enter your IBAN and all information about your account in SOFORT/Klarna EACH time you transfer money. Returning back to Taptap Send when the payment goes through.Starting SOFORT/Klarna flow, which takes you to the SOFORT website to authenticate the payment.Choosing SOFORT/Klarna as payment method.It is a secure and convenient payment method for our German users. It requires authorizing the payment explicitly on every transfer if it is used. SOFORT/Klarna is a payment method involving an online bank transfer.
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